Shipping policy

Under normal circumstances, all orders are dispatched within 24-48 hours, Monday to Friday. Please allow 3 working days before contacting us if you haven't received a dispatch or delivery update.

Our courier requires someone to sign for the package, so please use a delivery address where that's possible during working hours, along with a phone number so delivery arrangements can be made if needed.

If the delivery address is unattended when delivery is attempted, the driver will leave a calling card with a contact number. It is your responsibility to arrange a re-delivery time. There is no charge for a second delivery attempt. If delivery is still unsuccessful after a second attempt, an additional delivery charge of $8.00 will apply for further attempts.

Goods must be signed for and received by a person aged 18 or older.

If incorrect address details are provided at checkout and the order is shipped, the customer is liable. In some cases our shipping partners may be able to retrieve the order, but this isn't guaranteed. If this happens, we'll try to find a solution, but we cannot replace the order free of charge under these circumstances.