We can ship to virtually any address in the world except America. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we may provide shipping costs if applicable for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page.
To reflect the policies of the shipping companies we use and the destination country, orders that weigh more than 2kg will often be split and sent in two or more packages.
We endeavour to dispatch your order within 24 hours of receiving it, please allow for some delays during peak period / Black Friday due to high volumes.
All Diffusers come with a year warranty
We hope that you will be pleased with your purchase. However, should you wish to return anything bought from us, we will happily refund any unwanted goods returned within 14 days from date of delivery. All unwanted goods must be returned in an unused,unopened and as new condition as sent to you with the original packaging and any free samples/free gifts received along with a completed returns form. Please note all applicable free gifts and samples supplied must also be returned with your order. If not we will make a discretionary deduction to cover our cost for these items. We will refund the monetary value of the goods returned to us, at the price you purchased them less the true cost to us for shipping the item to you. Please note it is the customer's responsibility to ensure the goods are returned safely to us.
In the unlikely event that your product is faulty upon arrival we will happily replace it. Please contact us within 7 days of receipt of the product and we will be able to assist you. We will refund the monetary value of the goods returned to us, at the price you purchased them including the delivery charges for sending the item to you.
We will refund back to the original method of payment charged only (e.g. credit card, debit card, gift voucher).